Business Administration – Standards

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Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

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Entry Requirements

There are no formal entry requirements for this qualification. Learners must achieve level 2 in English and maths prior to completion of the course

Method of Assessment

Under the new 2017 Governments Department of Business requirements, all apprenticeship standards must include independent end assessment to check the apprentice’s overall performance against the standard. Independent end assessment occurs when the employer is satisfied that the apprentice is working consistently at or above the level set out in the commis chef apprenticeship standard. The assessment period for the commis chef standard can commence at any point once the apprentice is competent after the twelve-month minimum period of learning and development.

Assessment will consist of: a multi-choice test to last a maximum of 60 minutes and include 50 equally weighted multi-choice questions with four possible answers each. The assessment should typically be passed before the apprentice progresses to the interview. Portfolio Based Interview: The interview is for 30-45 minutes and scored out of 100 by the Independent End-point Assessment Organisation (EPAO). The Portfolio of Learning provides a structure for this conversation. The Portfolio should provide at least one piece of evidence for each of the minimum KSBs outlined in the Assessment Methods and Grading annexed table. Project Presentation: The apprentice delivers a presentation to the EPAO on a project they have completed or a process they have improved. The presentation lasts 10-15 minutes, with a further 10-15 minutes for a Q&A session.

Progression Routes

This apprenticeship standard is at Level 3. The administration role may be a gateway to further career opportunities, such as management or senior support roles.

Apprenticeship Framework

These new 2017 standards do not have a framework attached to them.