Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
There are no formal entry requirements for this qualification. However applicants are expected to have a good understanding of maths and a clear command of English and to have achieved level 1 and work towards formal Key Skills qualifications at level 2.
Under the new 2017 Governments Department of Business requirements, all apprenticeship standards must include independent end assessment to check the apprentice’s overall performance against the standard. Independent end assessment occurs when the employer is satisfied that the apprentice is working consistently at or above the level set out in the hospitality team member apprenticeship standard. The assessment period for this standard can commence at any point once the apprentice is competent after the twelve-month minimum period of learning and development.
Assessment will consist of: On-demand testing of knowledge and understanding: Practical Observation of work duties as detailed in the standard. Formal assessment of a business project to look at an opportunity, challenge or idea to make improvements to the business. There will also be a 90 structured professional development to allow expansion of points raised.
Completion of this qualification will allow natural and professional development into all areas of hospitality managerial roles.