A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
There are no formal entry requirements for this qualification. However applicants are expected to have a good understanding of maths and a clear command of English and to have achieved level 1 and work towards formal Key Skills qualifications at level 2.
Under the new 2017 Governments Department of Business requirements, all apprenticeship standards must include independent end assessment to check the apprentice’s overall performance against the standard. Independent end assessment occurs when the employer is satisfied that the apprentice is working consistently at or above the level set out in the hospitality team member apprenticeship standard. The assessment period for this standard can commence at any point once the apprentice is competent after the twelve-month minimum period of learning and development.
Assessment will consist of: On-demand testing of knowledge and understanding: Practical Observation of work duties as detailed in the standard. Formal assessment of a business project to look at an opportunity, challenge or idea to make improvements to the business. There will also be a 40 structured professional development to allow expansion of points raised.
This qualification allows for progression and development in all areas of the hospitality industry.